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Blog Post • June 11, 2025
Predicting and Preventing Churn with AI

Customer churn is one of the biggest challenges businesses face, yet many organizations struggle to accurately predict and prevent it. Losing customers isn’t just a…

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Blog Post • June 5, 2025
AI-Powered Customer Success: The Future of Revenue Retention

The evolution of customer success (CS) has been astonishing to see. What started as an extension of support turned into a strategic partnership with customers.…

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Blog Post • May 29, 2025
Celebrating the 2025 GameChanger Award Winners!

Every year at Pulse, we recognize industry leaders who have made significant contributions to the fields of customer success (CS), customer education, product experience, community,…

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Blog Post • May 28, 2025
Pulse 2025: Gainsight Reimagines the Customer Journey With Agentic Magic

Pulse 2025 kicked off today in Las Vegas and was nothing short of magical—and we mean that in every sense of the word. Inspired by…

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Blog Post • May 22, 2025
Driving Community Engagement: Proven Strategies and How to Measure Impact

Everything in life is better when it’s shared. Our favorite activities are made better by the people who participate in them with us. It makes…

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Blog Post • May 14, 2025
Beyond Connections: The Strategic Advantages of Community Platforms

Long-term, sustainable growth requires a thriving customer base. Beyond upsells and expansion opportunities, existing customers build the foundation of the community that surrounds each company.…

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Blog Post • May 9, 2025
Understanding the Differences in AI Functionality—and Why They Matter for CS

If your AI strategy starts and ends with drafting emails, then you’re not alone. While AI continues to make headlines, it’s still shrouded in mystery.…

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Blog Post • May 9, 2025
How to Speak Your CRO’s Language: Proving the ROI of Customer Success

As a customer success (CS) leader, you don’t need to tell your Chief Revenue Officer (CRO) that CS supports customers; they already know that. What…

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Blog Post • April 29, 2025
Preparing Your CS Team for AI: A Guide to Essential Skills and Training

Adopting new solutions involves more than sitting through a few training modules—and this is particularly true for Customer Success (CS). In fact, much of the…

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Blog Post • April 28, 2025
Your Executive Assistant, Reimagined: How AI Helps You and Your Team Work Smarter

Successful executives aren’t made overnight. They earn those positions by knowing how to connect to customers, build relationships, and drive results for their organization. But…

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Blog Post • April 28, 2025
How Today’s Smartest Executives Stay Ahead—With AI

Today’s executives are experiencing an incredible amount of decision fatigue. In fact, according to Forbes, 7 out of 10 executives say burnout is negatively affecting…

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Blog Post • April 24, 2025
Either/or or Yes, and? How to Deploy Salesforce and Gainsight Together for Customer Success

Many Customer Success (CS) leaders are at an inflection point: Can we build what we need for Customer Success inside Salesforce—or is it time to…

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Blog Post • April 22, 2025
What We Learned at Revenue Unplugged: 6 Lessons About Driving Growth After the Sale

For years, revenue growth was fueled by net-new logo acquisitions. Fast-forward to the post-ZIRP (zero interest-rate policy) era, and that model is less sustainable. As…

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Blog Post • April 16, 2025
Your Customers Don’t See Silos, They See an Experience—Now Learning Can Happen Everywhere with Gainsight & Skilljar

There’s something that happens when you sit in a post-sale leadership seat long enough. You start thinking in functions. In roadmaps. In metrics. But here’s…

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Blog Post • April 15, 2025
At Pulse 2025, Defy Gravity With the Power of AI 

Welcome to the grandest—or Grande-ist —stage of Customer Success: Pulse 2025!  Set against the dazzling backdrop of Las Vegas, a city synonymous with dreams and…

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Blog Post • April 14, 2025
The Hidden Revenue Engine: Why CROs Can’t Afford to Overlook Customer Success

Things that are often hidden: Secret menu items at restaurants, messages in a long-lost group chat, and—most overlooked of all—the revenue sitting inside your Customer…

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Blog Post • April 11, 2025
How to Build and Sustain Vibrant Customer Communities

Most companies adopting customer community solutions are aware of the key features needed to get started. Tools like community forums, knowledge base articles, and gamification…

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Blog Post • April 8, 2025
AI as Your Analyst: Using AI to Get More Accurate Health and Sentiment From a Great Base of Signals

“There aren’t enough hours in the day!” It’s a common phrase that many Customer Success (CS) professionals repeat to themselves as they sift through their…

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Blog Post • April 2, 2025
Meet Your AI Learning Agent: Skilljar by Gainsight’s Next Chapter in Education

Okay, let’s cut to the chase: We just acquired Skilljar, the leader in Learning Management Software (LMS). And honestly, we are buzzing with excitement. This…

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Blog Post • April 1, 2025
Why Most Companies Don’t Have Good Data (and Why It Doesn’t Matter for Staircase AI)

The power of AI rests in data. If you’ve done any research on AI solutions, you’ve likely run into the phrase, “garbage in, garbage out.”…

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Blog Post • March 31, 2025
Finding More Revenue: Proven Strategies for Getting More From Your Customers

The foundation of success for today’s businesses? Existing customers. While new customers will always be important, the rising cost of acquisition means organizations are relying…

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Blog Post • March 27, 2025
Celebrating Women in CS: 5 Takeaways From Our Power Up Masterclass

As International Women’s History Month comes to a close, it’s a fitting moment to celebrate the powerful intersection of women in leadership and customer success.…

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Blog Post • March 25, 2025
How AI Is Empowering CSMs, Not Replacing Them

For many of us, our introduction—and most of our understanding—of AI came from media. Whether AI found us through movies, cartoons, or books, it wasn’t…

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Blog Post • March 19, 2025
The Revenue Playbook CROs Need to Stay Ahead of the Curve in 2025

Chief Revenue Officers (CROs) who fail to leverage Customer Success (CS) as a revenue engine are potentially leaving millions on the table. In 2025 (and…

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Blog Post • March 19, 2025
The Biggest Lie in Community Management? “Set It and Forget It”

Managing a thriving online community isn’t like popping a frozen dinner in the microwave—launch it, walk away, and return to perfection. Too many businesses assume…

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Blog Post • February 27, 2025
Celebrating Black Voices in Customer Success With Gainsight

At Gainsight, our purpose is to be living proof that you can win at business while being Human-First. That’s why Diversity, Equity, and Inclusion (DEI)…

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Blog Post • February 25, 2025
Aligning Your Sales-to-CS Handoff in the Age of AI

“There is no such thing as a dumb question.” I disagree. Take this question I asked a customer in a CS kickoff call: “Can you…

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Blog Post • February 21, 2025
Gainsight’s AI Agent in Slack: Bringing Customer Insights to the Conversations That Matter

Getting Critical Customer Data to Everyone Who Needs It Teams are managing more customers, with higher expectations (internally or externally), and tighter budgets—yet no extra…

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Blog Post • February 14, 2025
Finding the Perfect Match: Love at First Renewal with Digital Customer Success

It’s Valentine’s Day, and love is in the air. Let’s take a look at how you can delight your customers throughout their entire journey, effortlessly…

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Blog Post • February 10, 2025
The Ethics & Intelligence Behind Staircase AI

Customer Success Platforms (CSPs) can be a game-changer—or a total headache. For small companies, they often turn into expensive shelfware, bogging teams down before they’re…

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Blog Post • February 7, 2025
Beyond Basics: LMS Features You Didn’t Know You Needed

Customer retention is won or lost in little moments throughout the customer journey. The details set the tone for how quarterly and executive business reviews…

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Blog Post • January 31, 2025
AI for CS in 2025: Ensuring Security as New Players Enter the Gen AI Market 

AI has become an inextricable part of our daily lives, and the Customer Success (CS) industry is no exception. However, valid security concerns cropped up…

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Blog Post • January 27, 2025
Celebrating Community Manager Appreciation Day at Gainsight

Happy Community Manager Appreciation Day! Today, we’re taking a moment to celebrate the incredible work of Community Managers, who play an essential role in building…

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Blog Post • January 23, 2025
Customer Success, Recognized: Gainsight’s Journey to the Gartner® Magic Quadrant™ and What’s Next for CS in 2025

Gainsight recently announced that we were named a Leader in the first-ever Gartner® Magic Quadrant™ for Customer Success Management Platforms; Gainsight was positioned highest on…

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Blog Post • January 21, 2025
What the 2024 CS Index Means for EMEA

Every year, the value of Customer Success (CS) grows and not just in our hearts (although that does happen). Companies across EMEA prove year after…

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Blog Post • January 13, 2025
Cost-Effective Customer Support: How Self-Service Reduces Operational Costs

Today’s customer expects a level of response from companies that most of us find unattainable. Case in point: According to Business Dasher, 46% of customers…

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