The Next Era of Customer Success
Turn Customer Success into a durable growth engine for your business.
Trusted By Leading Customer Success Teams Worldwide
Customer 360 & Health
Eliminate retention and expansion blind spots
-
Get more granular and accurate retention and expansion forecasts with robust health scores and a 360º view of every customer
-
Take quick action on sponsor changes and other key risk factors with automated playbooks and workflows
-
Provide your leadership with a single pane of glass with powerful dashboards that leverage all of your customer data
Journey Orchestration
Eliminate retention and expansion blind spots
-
Give your customers the attention they deserve with engaging journeys that offer the perfect blend of human and digital touch points
-
Save your team hours of work, every week, with automated customer interactions that reach the right person at the right time
-
Take the “reactive” out of your teams’ vocabulary by automating those repetitive tasks, allowing your team to focus on what matters most
Start and scale with Gainsight in as little as two weeks!
We’ve simplified the journey. Now it’s easier and more clear than ever to embed customer success into the growth engine of your business — from start-up to scale-up and beyond.
Revenue Optimization
Turn customer success into a revenue machine
-
Show revenue growth impact with customer success qualified leads (CSQLs) and utilize robust workflows to identify expansion opportunities and streamline account planning
-
Predict renewals and expansions with better insights and AI-powered health scoring
-
Focus on the right opportunities at the right time by prioritizing renewals that need action
Success Planning & Playbooks
Provide a clear path to your customer's success
-
Create strategic and prescriptive action plans to showcase achieved customer goals
-
Capture, track activity, and share progress on your customers’ key goals using Objective CTAs
-
Identify the best actions for every customer risk or opportunity with AI-powered playbooks and best-practices
Customer Feedback
Focus your priorities to deliver on customer feedback and accelerate value and retention
-
NLP supplies actionable insights and trends to understand what matters most based on VOC
-
Precisely measure and understand customer health with a multi-dimensional feedback loop tracking sentiment, risk signals, NPS, engagement, and feature usage
-
Product management tool integrations ensure customer feedback is the driving force behind your roadmap strategy
Through-Partner Customer Success
Let your partners help drive success
-
Integrate channel and ecosystem partners into your customer success strategies through direct Gainsight access with flexible user permissions to exchange customer insights
-
Get deeper insights and data inputs into customer health scores with contributions from partners
-
Drive adoption of products and services in diverse markets where your partners have reach
