Gainsight Pricing
Start fast and scale with the world’s #1 platform for customer success.
Customer Success
Make your customers wildly successful.
Essentials
For growing businesses and Customer Success organizations looking to start fast.
Enterprise
The full power of the industry’s leading CS platform.
AI Powered Productivity
Included AI Insights, Automations
Included AI Insights, Automations
Customer 360
Playbooks & Success Plans
Dashboards
Health Scorecards
Surveys
Digital Journeys
Company News
Renewal and Expansion Forecasting
Organizational Mapping & Sponsor Tracking
Included Full Users
10
20
Included Customers Per User
100
200
Viewer Licenses
Unlimited
Unlimited
Not inclusive of all features
Skilljar by Gainsight
Scale onboarding, boost adoption, and monetize customer education.
Turn every learner into a product expert with training that is easy to manage, flexible to scale, and built to grow with your team. Our plans are designed to support every stage of your Customer Education journey.
Essentials
Ideal for starting your customer or partner Academy
Includes:
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1 Academy site
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Unlimited Seats & Courses
-
Standard Integrations
Professional
Perfect for education teams training multiple audiences or selling courses.
Includes everything in Essentials PLUS:
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2 Academy sites
-
Premium Integrations & Features
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Single Sign On (SSO) for Admins
Enterprise
For teams scaling to thousands of learners across customers, partners, or employees.
Includes everything in Professional PLUS:
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3 Academy sites
-
More Premium Integrations
-
Sandbox Organization
Product Experience
Drive better outcomes in your product.
Get rich product insights to drive roadmap and customer health decisions. Deliver digital in-app engagements that increase product adoption.
Includes:
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Product Analytics
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In-App Guides & Engagements
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Knowledge Center Bot(s)
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User Surveys & Feedback
-
Support for Web, Mobile & Desktop
Customer Communities
Boost engagement and empower self-service.
Turn every learner into a product expert with training that is easy to manage, flexible to scale, and built to grow with your team. Our plans are designed to support every stage of your Customer Education journey.
Professional
Grow your first branded community.
Includes:
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3 Admin Seats
-
Basic Product Suite
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Self-Service Support
Business
An integrated community to support bigger teams.
Includes everything In Professional PLUS:
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5 Admin Seats
-
All Customer Communities Products
-
CSM Support
Enterprise
Advanced integrations & support for custom requirements.
Includes everything in Business PLUS:
-
10 Admin Seats
-
Advanced/Custom Integrations
-
Enterprise CSM Support
Your customers expect one unified experience. Now your team can deliver it with Gainsight.
Gainsight’s Customer OS helps you keep customers coming back.
“Gainsight has made customer insight effortlessly accessible across our company. In a matter of minutes any member of the team can be equipped to interact with customers.”
“We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams.”
